|While in Japan, I had the opportunity to observe a culture that pays deep respect to hospitality and service. A couple of weeks after my trip, I had a cup of coffee at Blue Bottle and came upon the across their Holiday catalog with the word “omotenashi” on the cover. (By the way, Blue Bottle is inspired by social coffee houses in Japan known as “kissaten”). Omotenashi, loosely defined as the art of selfless hospitality, is a cornerstone of Japanese culture. To welcome someone into your home or establishment and be able to anticipate their every need is seen as a privilege for the host, and working in a service industry is regarded with the utmost seriousness and respect.
As I am headed into Year 3 of real estate – I’ve been brainstorming and trying to come up with ideas that best represent my brand. I think I’ve found it! O-M-O-T-E-N-A-S-H-I. Everyone has individual needs – due to circumstances and personality. It gives me joy to understand, respect, and anticipate those needs. It is an ideal that I can practice today as well as continue to grow into.